TonerRecycle.Net Frequently Asked Questions

What is the TonerRecycle.Net Recycling Program?

The TonerRecycle.Net recycling program is a laser toner cartridge recycling program. This program is designed for the collection of OEM (Original Equipment Manufacturer) and remanufactured toner cartridges.

How Much Does Using TonerRecycle.Net Cost?

TonerRecycle.Net provides safe and quality recycling for OEM and remanufactured toner cartridges free of cost to its registered dealers and their customers. After you have completed the initial registration, simply print and attach the label to the return box and let TonerRecyle.Net take care of the rest. Note that if you send items other than OEM or remanufactured laser toner cartridges, TonerRecycle. Net may charge you for the cost of handling and recycling the items received.

What Items Do You Collect and Recycle?

We only collect and recycle original OEM or remanufactured laser toner cartridges, not inkjet cartridges or toner tubes. The cartridges being returned must have: an OEM label, no visible damage or dents, no missing parts or components, no cracks or holes in or on the casing and no deep scratches in or on the casing.

How Do I Return Multiple Or Large Quantities Of Empty Cartridges?

For your convenience, TonerRecycle.Net allows for and encourages multiple empty cartridges to be shipped in a single box. For safety of the cartridges, package each cartridge individually then place all wrapped cartridges into a single box. When shipping two cartridges in seperate boxes, you can attach the boxes together using packaging tape and use one label. If 50 or more cartridges are being returned, a pallet pickup may be preferred for shipping. Package each cartridge into the original or appropriate sized box, then place all boxes onto a pallet. Wrap to secure boxes onto the pallet and email customsolutions@tonerrecycle.net to schedule a pallet pick-up.

How Should I Package The Items I Am Returning?

The Packaging and Shipping page of the website shows and explains how to package your return items. A cartridge’s original box and packaging is always the best way to protect the cartridges during shipping. If original boxes are not available, cartridges can be placed into any box that securely holds your cartridge(s). When original packaging is not available, other packing materials such as bubble-wrap, foam packing material or newspaper can be used to safely package your cartridge.

Am I Able To Ship Cartridges From Anywhere In The World Using TonerRecycle.Net?

TonerRecycle.Net’s recycling program is only available for companies located in the United States.

Why Am I Unable To Log In?

Ensure you are entering correct user name and password. If you are a first time user and don’t have a user name or password, please click here to register for TonerRecycle.Net’s recycling program. If you have forgotten your user name , please email customerservice@tonerrecycle.net for user name retrieval. It is possible that your dealer (from whom you purchased the product) may have elected to go with a different recycling program. If that is the case, we will notify you to contact your dealer directly to ask about changes in their recycling program.

I Forgot My Password?

To recover your password. Follow this link, your password will be emailed to you.